Build an intricate understanding of the business. Organizational members need to have the big picture revealed to them so they know why change is needed and what is happening in the industry. Let organizational members know what is expected of them as the change proceeds.
Understand the quid pro quo. When organizations undergo change processes, employees are put under a lot of stress and strain. Organizations must ensure that employees are rewarded for their efforts. To build appropriate commitment, organizations must develop four levels of incentives:
a. Reward and recognition for effort
b. Training and skill development that will make the employee marketable
c. Meaningful work that provides intrinsic satisfaction
d. Communication about where the organization is going and some say in the process for employees
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