Profile An accomplished sales professional with more than 10 years of sales experience in the retail, small business, and telesales industry. Producing results, growth, and number driven. .Unique combination of knowledge and success in supervision, sales and customer service. Lead Key Holder and Solutions Manger daily opening, running and closing of store. People oriented with the ability to establish concrete relationships and ensure credibility with customer base. Excellent written and verbal communication skills in English and Spanish. Bilingual, self motivated leader with superb organization skills. Sale with integrity and high ethical standards. Goal oriented. Willing to relocate July 2016 to Present Revenue Cycle Management ⦁ Responsible for completing fundamental account maintenance and billing tasks and ensuring a quick and satisfactory response to customer issues and concerns ⦁ Responsible for completing fundamental account maintenance and billing tasks and ensuring a quick and satisfactory response to customer issues and concerns ⦁ Work all incoming accounts from surrounding departments and customers to provide new or additional servicesConsistently attained and exceeded quota expectations ⦁ Service Application Management, deferred payment arrangements, medical emergencies ⦁ Verify documents to prove income for payment arrangements, bankruptcy suspends, fraud accounts, financial statements, direct contact with the Public Service Commission ⦁ Translated information from Spanish to English about products and services. ⦁ commercial accounts, business papers, working with counties Assessor’s offices throughout NYS, shared metering, inspections on premises and meters for new service ⦁ commercial accounts, business papers, working with counties Assessor’s offices throughout NYS, shared metering, inspections on premises and meters for new service ⦁ Working on gas safety and preventing gas meters being left on (soft off). Handling accounts that have not been touched in over 3 years for 0 use/use on inactive meters ⦁ July 2010 to July 2016 business Sales Retail Representative, Solutions Manager ⦁ Successfully developed, trained, motivated and coached sales team on new products. ⦁ Floor Manager successfully monitoring and managing traffic and store flow. ⦁ Lead Key Holder responsible for Managerial duties when Manager was not available. ⦁ Achieved Top ranking percentage in Smartphone’s for several months. ⦁ Consistently attained and exceeded quota expectations ⦁ Manage and exceed quota/revenue targets ⦁ Supervise, educate and motivate a team of sales rep to exceed quota goals ⦁ Liaison for store small business account Store is still in the top percentile within West Atlanta district ⦁ Translated information from English to Spanish about products and services. ⦁ Top sales representative ending each quarter within the top 20%. ⦁ Complete monthly reporting and prepare for quarterly audits. ⦁ Monthly coaching to ensure sales team are meeting goals September 2008 to July 2010 business Retail Care Representative ⦁ Provided fiscal accountability for cellular usage (billing invoice payments, purchases and order requests) ⦁ Maintained, tracked and organized all necessary documentation successfully passing store audits. ⦁ Merchandising champion for 2 years. ⦁ Responsible for management of all day to day store operations. ⦁ Successful in resolving customer complaints in a timely manner. ⦁ Translated information from English to Spanish about products and services ⦁ Experienced in reviewing reports and sharing best practices with the team ⦁ Very knowledgeable with inventory and merchandising ⦁ Collections of fees, data entry, making deposits, balancing cash register receipts May 2006 to September 2008 business Supervisor/Collection s ⦁ Prescreen potential clients for placement on job site ⦁ Assisted managers with developing sales and obtaining new business customers. ⦁ Ability to analyze accounts, situations and develop a solution. ⦁ Inbound and out bound collection calls ⦁ Initiated, qualified and developed business accounts Name email August 2004 to February2007 business Human Resource Manager ⦁ Coordinate employee recruiting and hiring, including sourcing and screening resumes, interviewing, extending offers, conducting new hire orientation, drug screening and coordinating and implementing training. ⦁ Oversaw the coordination of work schedules for 70 employees, conduct employee orientation and evaluations. ⦁ Assisted with payroll and billing. ⦁ Managed community offices and a variety of business. ⦁ Prescreen potential clients for placement on job sites. December 2001 to March 2007 business preparer/Assistant Manager ⦁ Proven track record to provide accurate financial services. ⦁ In-depth know of filing tax returns and tax laws ⦁ Assisted clients with legal issues, tax amendments and payment plans ⦁ Managed two store locations schedules, training and responsible for management of two locations. Education: Business Administration Computer Skills: Microsoft Office Applications 55plus WPM. Personal: Bilingual, Highly Motivated, team player, and volunteer in the Spanish community as a translator. Old cover letter Name address XXXXXXXXXXXXX email Dear Hiring Manager, I was excited to read about this opening as I have the qualifications you are seeking. I have several years of experience Supervisor /Customer Service. Here are some of my skills: ● Verbal and written communications ● Computer proficiency ● Supervision ● Management ● Organizing office procedures ● Bilingual ● Recruiting and hiring, including sourcing and screening resumes, interviewing, extending offers, conducting new hire orientation, and coordinating training In addition to my extensive office experience, I have excellent communication skills. I always maintain a mature, gracious and professional manner when communicating with people, even when difficulties arise. My broad experience and range of skills make me a superior candidate for this position. I look forward to hearing from you as soon as possible to arrange time for an interview. Sincerely, Nam e SUNY Empire State College | CUL-222304 Communications for Professionals Module 3 Situational Analysis Template Resume and Cover Letter Content Purpose Audience Role Tone Medium Organizational Context Constraints Web Page Content Purpose Audience Role Tone Medium Organizational Context Constraints SUNY Empire State College | CUL-222304 Communications for Professionals Assignment Completion Questions When submitting written assignments, please include your answers to the following assignment completion questions. (Please include the questions and your responses in your assignment submission.) 1. What are the 1-2 main concepts that you learned in this module? 2. What challenged you in learning the concepts in this module and applying them to create your communication? What might you do in the next module to lessen the challenge? 3. Identify a real situation that you encountered, or that you anticipate you will encounter, and explain briefly how you might apply a concept you learned in this module to that situation.
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