You are required to carry out secondary research in order to explore what is already being said about your chosen issue. You must research relevant Journals, Books, Internet Publications, HCT Library Databases etc. and select at least 10 sources including 3 journals that relate to you’re chosen industry-related issue or challenge. For each of your chosen sources, you should write a review of between 200 and 300 words for each article. However, you also need to identify key themes in the literature and organize your review around these themes. The Literature Review should be written in HCT report format and fully referenced using APA format. This task should be 2000 – 3000 word for more info see attachment (All Tasks_Instructions and Guidelines_201620.docx) I already have found three related literature reviews (attached) Literature 1 : (47755-164403-2-PB.pdf) Literature 2 : (Deel_Gary_L_201008_MS.pdf) Literature 3 : (Watiki Charles_ Service Quality and Customer Satisfaction in Hotels in Nairobi, Kenya.pdf) the whole work is to do a research paper and this is Task two I have already made task one research proposal (attached) (Task 1-Research Proposal – The impact of quality services on customer satisfaction)
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