Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients’ needs in terms of services and product quality, and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.
Anca Madar, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from https://docplayer.net/21331451-Implementation-of-total-quality-management-case-study-british-airways.html
READ the information provided by the resources and references on the Background page. Understand the theory and concept of TQM and Six Sigma.
NOTE: Cite the references in the Background, as well as additional references you use in your Case paper.
The report should be 5–6 pages and submitted by the Module due date.