Sofia works for a company. Her head of quality, Mr Liam, suggested that the company needed to improve the planning and scheduling of the machining and tooling department. All companies that have machine production must do this. They had appointed Mr. Mason, to schedule this department but they needed someone that could do it much more in detail and ahead of time. Eventually, the supervisor of the machining department, Mr Samuel was elected to be the best person for this job, so the CEO of the company decided that Mr Mason. had to train Mr Samuel. and explain the method he followed for the planning. Mr Mason. is known to be someone that likes to work the way he wants to work! In other words, he is not known for being someone that listens to other people’s opinion, so Mr Samuel who was much younger had some difficulty getting information out of Mr Mason. This problem had been planned. In fact, before this project started there had been at least two separate meetings, one together with Mr Mason. in which the steps of the projects were planned and agreed upon, and one meeting without Mr Mason. where the relationship issue was discussed with the CEO. Mr Samuel was not satisfied with the training received by Mr Mason. and more than once explained that he could not start scheduling the machines if he had not received more information from Mr Mason. After he explained this simple point to the CEO, he almost lost his job and was told that “there are other people out there that can do your job!”. Mr Samuel. almost left the company, but eventually decided to continue and asked for help from other members of the company and understood that there were important elements missing. He had very poor tools that could not help him understand what had to be scheduled, there was no method and the MRP (Material Requirement Planning) was missing. Without this basic information there was no way that he could receive the correct data from the MRP and start planning. How could Mr. Samuel have communicated with Mr Mason for better outcome? What are the common communication issues presented in the case study above?
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