Make smooth transitions between the roles of speaker and listener. When you are a student sitting in a lecture hall, you find it relatively easy to get into an effective listening frame of mind. Why? Because communication is essentially one-way: The teacher talks and you listen. But the teacherstudent dyad is not typical. In most work situations, you are continually shifting back and forth between the roles of speaker and listener. The effective listener, therefore, makes transitions smoothly from speaker to listener and back to speaker. From a listening perspective, this means concentrating on what a speaker has to say and practising not thinking about what you are going to say as soon as you get an opportunity
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